The customer has the right to withdraw from this contract within 14 days from the receipt of the products, or in case of multiple products purchased in one order 14 days from the receipt of the last of the products, without giving any reason.
To exercise the right of withdrawal, the customer must inform Company of his/her decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). The customer may use our withdrawal form sent to him/her on demand by the customer service of the Company (firstname.lastname@example.org), but it is not obligatory.
The customer must then return the products delivered by any means chosen by customer, at his/her own expense. Customer is advised to keep any proof of having returned products, which presupposes that the Products will be returned by the customer by recorded delivery or any other means that allows proof of a specific date of return.
The return of the Products must be made by the customer:
- without undue delay and in any event no later than fourteen (14) days as from the day of his/her has notified to Company his/her intention to exercise his/her right of withdrawal;
- in their original packaging, in perfect condition, unused.
Reimbursement of the price invoiced for Products returned will be made by crediting the customer's credit card within (14) days as from the receipt by the Company of the returned Product(s).
Any personalized, revised or altered Products, or any Product returned in a damaged, used, incomplete or soiled condition, may not be refunded or exchanged.